FAQ (Frequently Asked Questions)

FAQ - Frequently Asked Questions

1. How can I track my order? You'll receive an email with a tracking link once your package has shipped. You'll be able to track every step of the delivery.

2. What are the shipping times? Orders are shipped within 24 business hours and delivered in 1-2 business days depending on the selected courier.

3. What happens if I'm not home at the time of delivery? The courier will make a second delivery or leave the package at a nearby collection point.

4. Can I change my shipping address after placing my order? If your order hasn't shipped yet, please contact customer service immediately and we'll make the change.

5. Do you ship internationally? Yes.

6. How can I get free shipping? Shipping is automatically free for orders over €199.

7. What should I do if my package arrives damaged? Contact our Customer Service immediately, sending photos of the damaged package, and we will arrange for a replacement or refund.

If you have any questions or need assistance with your order, our Customer Service is always available.